C3 CustomerContactChannels Inc.
C3/CustomerContactChannels Inc. is an American customer management outsourcing organization founded in 2004. The company provides a wide range of services including customer care, product and sales support, technical help desk support services and back-office processing. Led by Chairman and President Craig Kostoff, the company operates more than 28 contact centers across the United States, Canada and Costa Rica with over 10,000 employees delivering omni-channel solutions to clients in healthcare, financial services, communications services and other industries. C3’s differentiators include its scalable infrastructure for peak loads; 360° real-time business intelligence platform; multi-channel technologies; customized quality assurance processes designed to drive customer loyalty; industry leading security standards and compliance; fraud prevention expertise; automation capabilities that maximize efficiency and profitability goals; turnkey project management experience for large scale programs ;and its culture of innovation that continuously looks to add value through technology integration using artificial intelligence (AI).
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600 N. PINE ISLAND ROAD, STE 320, PLANTATION, FL 33324