Southwest Airlines is the world’s largest low cost airline. Founded in 1967, they primarily serve domestic and short-haul international destinations across the United States, Mexico, Central America and the Caribbean . They are best known for their “Bags Fly Free” policy which allows passengers to check up to two pieces of luggage for free. The company has a fleet of 700 airplanes operating out of more than 100 airports in over 40 countries. Southwest prides itself on its friendly customer service and approachable culture. It has been ranked number one in customer satisfaction among low cost carriers for 22 consecutive years. The company's mission is "dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit".
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