Sitel Operating Corp
Sitel Operating Corporation is a leading global customer experience management company that specializes in helping brands and organizations to improve their customer service, one conversation at a time. Founded in 1985 in the United States by former AT&T executive Bruce L. Hartman, it has since grown into a multinational corporation with over 75,000 associates across 25 countries. Sitel operates more than 150 contact centers representing some of the world's most admired companies and provides an array of services from traditional voice support to digital care solutions, multilingual capabilities, and back-office services. As part of its strategic focus on compliance and risk mitigation, Sitel also provides client relationship management (CRM) hosting solutions for clients needing HIPAA or PCI compliant secure solutions for protecting data privacy rights. Sitel is dedicated to ensuring consistent quality standards with ISO 9001 certification and driving innovation forward with advanced tools such as robotic process automation (RPA) for improved workflow efficiency. The company's commitment to delivering exceptional customer experiences has been recognized through numerous industry awards over the years including being named HSMAI Adrian Awards' Best of Show winner in 2019 as well as Customer Experience Management Company of the Year at the 2019 European Contact Centre & Customer Service Awards Gala.
Headquarters
1201 DEMONBREUN ST SUITE 1240, NASHVILLE, TN 372033109