Convergys is a leading global customer management, technology and services company that strives to help organizations strengthen their relationships with customers. Founded in 1998, Convergys has an established track record of helping clients grow their businesses through customer experience optimization, customer engagement strategy and organizational excellence. The company was born out of four previous companies – Information Management Group (IMG), U.S. Order, Intervoice Technologies Inc., and Comdial Corporation – which merged to become Convergys. Since its inception, the company has grown to serve clients across many industries including communications, retail, healthcare and finance in more than 35 countries around the world. In 2012, it became a wholly owned subsidiary of Synnex Corporation when it was acquired for $2 billion as part of Synnex’s plan to expand into new markets and strengthen its overall sales force offerings. Over twenty years later, Convergys remains one of the most respected business process outsourcing providers in the world offering services such as call center support, back office support and cloud-based IT solutions among others.
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